Primary Training

Hello and thanks for working with Network People. You’re on this page because you are a primary or a backup primary for your organization.

Good news, we have made it quick and easy to understand your client dashboard and how to use it.

Video 1 : Ticket Review

(03:26)

Reviews ticket information and an overview of all tickets in our system.

Video 2 : SLA Review

(04:23)

Reviews our SLA (Service Level Agreement) system and how you can view and understand our agreement commitments.

Explains priorities and how we use them in our system.

Video 3 : CSAT Review

(03:59)

Reviews the client satisfaction scores your team has submitted and how to leverage this information to evaluate service.

This video also reviews how we handle these reactions within our organization.

Video 4 : Agreement and Inventory Review

(03:21)

Reviews what products we provide as a service. Also reviews client agreement adjustments and how your primary can manage this and ensure you get billed correctly. This video will also show how to view all device inventory.

If you have any questions after watching these four videos, feel free to call us at 727-446-4564 or email us at helpdesk@networkpeople.com