Managed IT Service Plans

If you’re spending too much time and money trying to fix your IT, managing your internal IT employees, or outsourcing it to people who can’t get the job done right, then we can help. We have three Managed IT service plans designed to keep your IT and your team up and running and give you more time to do what you do best.

What is Active IT?

It’s a process and the promise that our engineers and technicians are actively working on your IT every day

There’s nothing more frustrating than working on an important project and suddenly your IT is running slow or not working at all. That’s why we address and eliminate as many issues as possible before they become a problem for you.  This means PROACTIVELY monitoring and fixing issues and includes regularly updating your network and software too.

We provide you with one number to call for help. You’ll have an experienced engineer looking at your critical issues within 15 minutes. 

Every quarter we’ll meet with you and give you relevant reports that help you make better decisions about your IT needs. As a result, we are held accountable. These reports share the work we’ve done and what services we’ve been providing. During these meetings, we’ll ask for your feedback, address your concerns, and make recommendations for your IT based on your business growth.

We know that your IT needs don’t stop at the end of the workday. That’s why we offer the option for 24/7/365 after hours support. When you call, we promise a human will answer your call, and an on-call engineer will address your issues. 

A successful cyberattack will not only cost you money in downtime, it could cost you ransom, customers, and even your business. Proactive security measures are all about prevention, detection, and response. Here at Network People we focus on all three aspects.

Active IT Premium

This managed IT service plan offers more support, strategy, and security. It’s for the leader who knows that technology is a key to their success. It’s not just an expense, but an investment in their business growth. You’ll receive the guidance you need to leverage technology and maximize efficiency, security, compliance and growth in your organization. 

This plan includes everything in the Managed plan plus 

  • Executive level IT consulting with our CSIO, CTO, & CIO for budgeting, security consulting, & strategic planning that aligns your use of technology with your business goals
  • Advanced security monitoring & tools
  • Increased IT support that covers more devices per user

Active IT Managed

Are you dealing with more complex network, applications, and databases? This plan gives you better control over IT when it comes to budget, decision making, security, and crisis resolution. It includes everything in the Virtual Office plan plus: 

  • Complete management and repair of servers and workstations 
  • Additional security 
  • Server room management and remediation  
  • Firewall managed and updated 
  • One number to call for help 
  • Fast critical issue response times 
  • Restoration of server and workstations if they crash  
  • Flat monthly fee IT

Virtual Office

Our Virtual Office plan is for the business and leader managing limited budget. You need an IT company that knows your business and network system and can be trusted to resolve issues when a key user or the network is down. This IT Service plan includes:  

  • Seven different security tools 
  • Best in class monitoring of your network 
  • Regular system & software updates 
  • Network documentation 
  • Exclusive discounted hourly rate 

What to expect

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Receive IT Service Proposal
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Start Onboarding Process
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